Refund & Returns Policy
Effective Date: 16 January 2026
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ORIVA Consumer Products Limited is committed to providing high-quality products and complete customer satisfaction. To ensure fairness and prevent misuse, all refund and replacement requests must be supported by a recorded unboxing video.
1. Eligibility for Refunds & Returns
You may request a refund or replacement if:
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A clear and continuous unboxing video is recorded at the time of opening the package.
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The product is unused, undamaged, and in original packaging.
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The request is made within 2 days of delivery.
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The product is damaged, defective, or incorrect.
Custom-made or personalized items are non-refundable.
2. Unboxing Video Requirement
To process any claim, the unboxing video must:
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Start before opening the parcel.
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Continue without cuts or pauses.
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Clearly show the package, product, and any defects or damage.
Claims without a valid unboxing video will not be approved.
3. How to Request a Refund or Replacement
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Contact Us
Send your order ID, reason for return, and the unboxing video to: 📧 orivaconsumerproductslimited@gmail.com
📞+91 9833032072
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Return the Product (after approval):
ORIVA Consumer Products Limited
D/22 – 6, Shakti House,
TTC Industrial Area, Turbhe MIDC,
Navi Mumbai, Thane,
Mumbai – 400705, India
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Inspection
Once received, the product will be checked against the video and physical condition.
4. Refund Processing Time
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Refunds are issued to the original payment method.
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Processing time: Up to 14 working days after approval.
5. Non-Refundable Items
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Items without an unboxing video
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Sale or clearance products
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Customized or personalized items
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Used or damaged items not caused during delivery
6. Damaged or Defective Products
If verified by the unboxing video, customers may choose:
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Replacement, or
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Full refund
7. Shipping Charges
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Customers pay return shipping unless the product is defective or incorrect.
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Original shipping charges are non-refundable unless the error is from our side.
8. Policy Updates
ORIVA Consumer Products Limited may update this policy at any time. Changes will be posted here with a new effective date.
10. Contact Us
ORIVA Consumer Products Limited
D/22 – 6, Shakti House,
TTC Industrial Area, Turbhe MIDC,
Navi Mumbai, Thane,
Mumbai – 400705, India
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📧 orivaconsumerproductslimited@gmail.com
📞+91 9833032072
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